RETURNS, REFUNDS & REPLACEMENTS
30 DAY RETURNS POLICY
We accept returns within 30 days from the date the order is dispatch, and can exchange with another product. Excludes drop shipped, clearance items, or products built to order. The product must be in original condition and with original packaging like it was purchased.
The backing film for the 3M adhesive pad on the back of the controller must not be removed if a requested is made for a return to refund or exchange.
30-DAY Money Back Guarantee and Lifetime Replacement Warranty
HIKE IT products are designed to maximise a vehicle’s reliability, responsiveness and performance. To ensure your satisfaction, we offer a 30-day money back guarantee and a Unlimited Kilometer Lifetime Replacement product warranty.
WHAT can be returned?
All products sold by Hikeit NZ are covered by a Lifetime Replacement Warranty. What this means is that while you have the product, if the display or vehicle specific cable become faulty simply return for a replacement.
WHEN do items need to be returned by?
If returning due to a change of mind the item needs to be returned within 30 days of from the date the original order was dispatched.
WHERE do items need to be returned to?
Please contact at dedicated support center with details of the issue/return request and we will send you a return form that must be included and posted to the address on the form. https://hikeitsupport.co.nz
HOW do customers return items?
Hikeit NZ must first be contacted with details of the problem. If we cannot resolve with the product in your possession, we will send you a return form and return number to get the goods back to us. Please contact us at our dedicated support center https://hikeitsupport.co.nz
Please return items in their original packaging and safe from transit damage.
What is the returns process period?
Once we receive goods back, they are externally and internally examined to match serial numbers with what was sent to you and check if the issue is manufacturer fault, customer fault or no fault at all. The return process normally takes 1-2 day.
Our Warranty Policy
HIKE IT products are covered by a lifetime warranty.
Our Returns Policy
If you are not completely happy with your purchase you can return it to us, provided the following conditions are met:
- You must return your order within 30 days of the dispatch date.
- All accessories must be returned.
- If the item/s have been damaged a refund will not be granted
- Internal/external damage has not been caused due to improper installation, misuse or incorrect service.
- The backing film for the 3M adhesive pad on the back of the controller must not be removed if a requested is made for a return to refund.
Making a Return
To return merchandise, Once you have contacted us and raised a support ticket then will be able to email you a Return Authorization Form with a detailed The completed form will need to be enclosed with your order, securely packed and posted back to the address on the Return Form provided by Hikeit NZ Please ensure adequate postage is affixed, as Cash on Delivery returns will not be accepted. We also recommend you send your return back via a trackable method of postage, as HIKE IT will not be responsible for lost or missing parcels, and all goods are your responsibility until they reach our warehouse. IMPORTANT. Returns without a Return Authorization form included will be returned to at the customer’s expense.
All costs to return goods back to Hikeit in any any circumstance are borne to the customer and Hikeit does not reimbuirse any costs associated with returning goods.
Hikeit NZ does its best to ensure that all customers receive top quality and faultless products. In the situation where you believe that a product is faulty, or different from the description provided on the website, please contact HIKE IT Support Centre, and we will resolve the issue as quickly as possible. If you feel that your return falls outside of our policy, then please contact the Customer Support Centre.
If you feel that photos or videos of the problem will help Hikeit NZ in the first instance please ensure these are included in your first communication through the Customer Support Centre.
GIFT CARDS & VOUCHERS
Redeemable at www.hikeit.co.nz for goods Specified & up to the amount of credit balance on the card. Treat this Digital Gift Card as cash; if it is lost, it will not be replaced. Valid for one (1) year from the date of issue. For gift card balance, terms and expiration date, present Digital Gift Card code www.hikeit.co.nz during checkout. This card is the property of the issuer.
Your use of this gift card constitutes acceptance of these terms:
This gift card may be applied toward the intended product at www.hikeit.co.nz.
30-day money-back guarantee, Refunds & product returns from Hikeit NZ Terms and conditions do not apply to purchases made with Gift Cards.
Products will still carry the warranty stipulated on the products at the time the Gift Card is exercised.
While we can’t provide legal advice, we are very familiar with gift card guidelines such as expiration dates, unused gift card funds, certain state regulations, and where to find details about these rules. Here is information from the New Zealand Consumers Commission
Order your gift cards today!
Email [email protected] for refund or return information.
Any issue or fault with a product must be brought to our attention immediately by contacting us at [email protected] before any action is taken.
We will then consider the best course of action, which may include you returning the product for inspection.
Once the item is received we will assess the fault. All faulty products will be inspected/tested by either the original manufacturer or a professional. This process time frame varies depending on the product. If the product is deemed a manufacture fault a full credit or replacement can be offered.
Hikeit NZ does not cover any additional fitment costs to make the item fit or work for any loss of time/wages/businesss